Every Service Request in One Inbox, Emergencies First
Request Service and Free Estimate forms from your website land in one place with the service, urgency, address, and preferred time. The burst pipe gets a call back before the gutter quote.
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The Lead You Miss Is the Job Your Competitor Gets
Homeowners don't only call anymore. They fill out a form at 10 PM after the kids are in bed, or at 2 AM when the water heater lets go. If that request sits in a shared inbox or a voicemail nobody checks, they move on to the next company in the Map Pack.
ProsPortal's Service Requests inbox collects every request from your website, tells you what's urgent, and tracks each lead until it's won or lost. When the job is done, one click sends a review request.
- One Inbox for Every FormRequest Service and Get a Free Estimate forms from your ProsPortal website all land in the same place.
- Urgency Up FrontCustomers choose Emergency, This Week, or Flexible, and emergency requests are flagged at the top of the inbox.
- The Details Your Tech NeedsService type, address, preferred time, and a description of the problem, so the right tech shows up with the right parts.
- Instant Email AlertsThe office gets an email the moment a request arrives.
- Track Every LeadMove each request through New, Contacted, Scheduled, Won, and Lost.
- One Click to Follow UpCall, email, or send a review request right from the request.
Know What's Urgent Before You Pick Up the Phone
Every request shows what the customer needs and how soon they need it, so your dispatcher can sort the day in seconds.
- EmergencyBurst pipes, no heat in a freeze, sparking outlets, a garage door stuck open with the car inside. Flagged in red at the top.
- This WeekAC not keeping up, a slow drain, a breaker that keeps tripping. Real problems that can wait for the next open slot.
- FlexibleEstimates and upgrades like a panel upgrade, a new water heater, landscape design, or a roof inspection. Great for filling gaps in the schedule.
From First Click to Five-Star Review
Each request moves through a simple pipeline, so you always know which leads need a call back and how many turned into paying jobs.
- NewJust came in. Nobody has reached out yet.
- ContactedYou called or emailed and are working out the details.
- ScheduledIt's on the calendar in your field service software.
- Won or LostMark the outcome to see how many requests turn into jobs. Won jobs are one click away from a review request.
How Home Service Pros Use the Request Inbox
The 2 AM Water Heater
A homeowner submits an Emergency request in the middle of the night. The on-call inbox gets the email, and your tech calls back before the water reaches the drywall.
The First Heat Wave
When fifty "AC not cooling" requests hit in one weekend, sort by urgency and city so dispatch can route trucks without playing phone tag.
Upgrade Estimates
Panel upgrades, EV chargers, and generator installs come in as Flexible estimate requests that fill the gaps between service calls.
After the Hailstorm
Storm damage inspection requests pile up overnight. Track each one from New to Won so none fall through the cracks during the busiest week of the year.
Broken Spring, Car Stuck Inside
The customer flags it Emergency and adds that they need to get to work. Your office sees it first and calls right away.
Spring Cleanup Season
Weekly service and cleanup estimates roll in all at once. Mark them Scheduled as you build routes and Won when they sign up.
Up and Running in an Afternoon
Turn On Your Forms
Request Service and Free Estimate forms are built into your ProsPortal website.
Get the Alert
The office gets an email the moment a request arrives, with emergencies flagged.
Follow Up and Track
Call or email in one click, update the status, and send a review request when the job is won.
Service Requests FAQ
Does the request inbox replace our dispatching or scheduling software?
No. ProsPortal captures, sorts, and tracks the requests that come in from your website. You keep scheduling, dispatching, and invoicing in the field service software you already use.
Where do service requests come from?
From the Request Service and Get a Free Estimate forms on your ProsPortal website, including the request button customers tap on their phones.
How do we know when a new request comes in?
ProsPortal sends an email alert to your office the moment a request arrives. Emergency requests are flagged at the top of the inbox.
What information does the customer provide?
The service they need, how urgent it is (Emergency, This Week, or Flexible), their address, their preferred time, contact details, and a description of the problem.
Can we send a review request when the job is done?
Yes. From any request you can call, email, or send the customer a review request in one click.
Can we see how many requests turn into jobs?
Yes. Mark each request Won or Lost, and Analytics shows your requests by source so you can see where your best leads come from.
Related Features
Service Business Websites
A fast, mobile-first website with a page for every service, a service-area page, click-to-call, financing, and live reviews. Update it yourself.
Learn MoreReview Management
Text a review link from the driveway before the tech pulls away, reply to Google reviews in one place, and show your best ones on your website.
Learn MoreAnalytics
See reviews and ratings, service requests by source, alert sign-ups, and ad results, so you know where your next job is coming from.
Learn MoreStart Catching Every Service Request
Every feature is included for $100 per location per month. No contracts, no setup fees.
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